Privacy Policy
Effective date: 11 August 2026
This Privacy Policy describes how CaterShift (trading name of 1001549608 ONTARIO INC, registered in Canada, Company No. 1001549608) collects, uses, and protects your personal data when you use our services or visit our website.
1. Information We Collect
We may collect personal information including but not limited to:
- Full name and contact details (email address, phone number)
- Business details (company name, location)
- Login credentials and user preferences
- Payment and billing information (processed by our payment provider, Stripe)
- Usage and technical data, such as browser type, device type, pages viewed and interactions with our website
- Approximate geographic and traffic-source information when Google Analytics has been permitted
2. How We Use Your Information
We use your information to:
- Provide, secure and maintain our services, including authentication and account management
- Process payments and manage subscriptions via Stripe
- Respond to support enquiries and provide customer support
- Understand how visitors use our website and improve its usability, content and performance
- Diagnose technical problems and protect our services
- Comply with legal obligations and enforce our terms
3. Legal Bases (UK GDPR)
- Contract: to provide the CaterShift service you sign up for.
- Legitimate interests: security, fraud prevention, service administration and product improvement where appropriate.
- Consent: for optional analytics and third-party embedded media such as YouTube.
- Legal obligation: tax, accounting and regulatory record-keeping.
4. Sharing Your Information
We do not sell your personal information. We may share limited data with trusted service providers where required to operate CaterShift:
- Stripe — payments and fraud prevention
- Supabase — authentication and related account services
- Google Analytics — website usage analytics, but only when Analytics has been permitted through our cookie preferences
- YouTube / Google — embedded video content, but only when Embedded Media has been permitted
- Regulators and authorities where required by law
5. Data Storage, Security & Transfers
We use reputable cloud and technology providers and restrict access to personal information to authorised personnel and systems. Where personal data is transferred internationally, we use appropriate safeguards where required by applicable data protection law.
6. Cookies & Similar Technologies
CaterShift uses cookies and similar technologies for essential website functionality. With your permission, we also use Google Analytics to understand how our website is used and allow third-party embedded media such as YouTube.
Optional Analytics and Embedded Media are disabled by default. They are enabled only when you choose to allow them. Your preferences can be changed at any time using Cookie Settings.
6.1 Essential (Strictly Necessary)
Essential technologies are required for CaterShift to operate securely and provide functionality requested by you. They do not require optional Analytics or Embedded Media consent.
- Authentication: keeps authorised users signed in and protects account sessions.
- Stripe: enables secure payment and subscription functionality where required.
- Consent preference: CaterShift stores your cookie and privacy choices in your browser's local storage so that we can remember your selections.
6.2 Analytics (Optional)
We use Google Analytics 4 to help us understand how people find and use CaterShift.com. Analytics can provide information such as pages viewed, website interactions, device and browser information, traffic sources and approximate geographic information.
Google Analytics is optional. CaterShift does not load the Google Analytics tracking script unless you have allowed Analytics through our consent controls.
If you choose Essential only, or leave Analytics disabled in Cookie Settings, CaterShift does not load Google Analytics.
6.3 Embedded Media (Optional)
Some CaterShift pages contain videos hosted by YouTube. We use YouTube's privacy-enhanced embed domain where applicable.
YouTube content is not loaded while Embedded Media is disabled. Instead, CaterShift displays a locally hosted preview. You can enable Embedded Media through Cookie Settings or by choosing to allow and load a video. Enabling Embedded Media applies to embedded media across the CaterShift website rather than to an individual video only.
6.4 Managing Your Choices
You can change your optional privacy choices at any time:
- Essential functionality remains enabled.
- You can independently enable or disable Analytics.
- You can independently enable or disable Embedded Media.
- Changing your preferences affects future loading of the relevant optional services.
7. Google Analytics
When you consent to Analytics, CaterShift uses Google Analytics 4 provided by Google. We use the resulting statistical information to understand website traffic, identify which pages are useful to visitors, understand how visitors reach CaterShift and improve our website.
Google states that Google Analytics does not log or store individual IP addresses. Technical information may be processed during collection, including information needed to derive approximate geographic and device information.
CaterShift does not currently use Google Analytics advertising features or use Analytics consent to enable advertising cookies.
8. Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this policy. Account, billing and support records may also be retained where necessary to meet legal, financial or regulatory obligations and are subsequently deleted or anonymised where appropriate.
9. Your Rights (UK GDPR)
Depending on the circumstances, your data protection rights may include:
- Access to personal data we hold about you
- Correction of inaccurate personal data
- Erasure of personal data in applicable circumstances
- Restriction of processing
- Objection to certain processing
- Data portability where applicable
- Withdrawal of consent at any time for processing based on consent
Withdrawing optional cookie consent does not affect the lawfulness of processing that took place before consent was withdrawn.
10. Third-Party Policies
Our service providers maintain their own privacy information:
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to CaterShift, our service providers, technology or applicable legal requirements. The current version will be published on this page with its effective date.
12. Contact Us
Questions about privacy, personal data or cookies? Email support@catershift.com