Privacy Policy

This Privacy Policy describes how Catershift (trading name of Ashton IT Services Ltd, registered in England and Wales, Company No. 15787405) collects, uses, and protects your personal data when you use our services or visit our website.

1. Information We Collect

We may collect personal information including but not limited to:

• Full name and contact details (email address, phone number)
• Business details (company name, location)
• Login credentials and user preferences
• Payment and billing information (via our payment processor, Stripe)
• Usage data and technical data (IP address, browser, device type)

2. How We Use Your Information

We use the information we collect to:

• Provide and maintain our services
• Process payments and manage subscriptions via Stripe
• Respond to support inquiries
• Improve our website and services
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with trusted third parties such as:

• Stripe (for payment processing)
• Supabase (for database and authentication services)
• Analytics and customer support providers
• Regulatory authorities if required by law

4. Data Storage and Security

We store data securely using cloud-based services with robust security protocols. Access is limited to authorised personnel only.

5. Your Rights (UK & GDPR)

As a UK-based company, we comply with the UK General Data Protection Regulation (UK GDPR). You have the right to:

• Access your personal data
• Request correction or deletion
• Object to or restrict processing
• Withdraw consent at any time
• Lodge a complaint with the ICO (Information Commissioner's Office)

6. Cookies

Catershift uses cookies that are strictly necessary to provide our services and enable secure authentication. These cookies are required for you to log in, maintain your session, and use our platform.

Specifically:

• Supabase Auth Cookies - First-party cookies set by our authentication provider (Supabase) to verify your identity and keep you signed in. These are session cookies that expire automatically when you log out or after a set inactivity period.
• Stripe Cookies - When processing payments, Stripe may set cookies for fraud prevention and payment session tracking. These are functional cookies required to complete your payment securely.

We do not use cookies for analytics, advertising, or tracking your activity across other websites. Because our cookies are strictly necessary, consent is not required under the UK Privacy and Electronic Communications Regulations (PECR). However, you can block or delete them in your browser settings, although doing so will prevent you from using our services.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at: support@catershift.com